A1: How to do well in a job interview
English course oriented to developing useful abilities in a business environment, regarding to empathy in a customer service setting
Descripción
English course oriented to developing useful abilities in a business environment, regarding to empathy in a customer service setting. Customer service can be a difficult area, but if you are working there you need to have a human interaction with customers, this is helpful for everybody: the customer will feel supported and you will deal easily with conflicts.
Lo que aprenderás
Students will be able to develop empathy
Students will be able to differentiate the types of customers
Students will be able to be empathetic according the type of customer
Contenido del Curso
Empathy in a customer service setting - 30 minutos
Types of Customers - 20 minutos
Empathy with indecisive customers - 15 minutos
Empathy concept and Types of customers Test - 40 minutos
Empathy with rude customers - 15 minutos
Breaking the ice with customers - 30 minutos
Empathy with angry customers - 30 minutos
Empathy according the type of client Test - 40 minutos
Empathy with Impulsive Customer - 15 minutos
C.U.S.T.O.M.E.R. - 15 minutos
C.U.S.T.O.M.E.R. Test - 40 minutos
Empathy can be learned - 30 minutos
Empathy learned Test - 40 minutos
$Gratis $ 99.000
100% de descuento
100% de descuento
Tienes la opcion de comprar el certificado emitido
por la Universidad de la Costa por: $50.000 COP
Precio en dólares: 17,00 US$
Certificado por:
por la Universidad de la Costa por: $50.000 COP
Precio en dólares: 17,00 US$
Certificado por:
Esto incluye:
- 5 Lecciones teóricas
- 4 Lecciones prácticas
- 2 Objetos Virtuales de Aprendizaje
- 1 Foro
Duración: 6h
Certificado por: Multidiomas Ltda
Categoria: Inglés para negocios
Certificado por: Multidiomas Ltda
Categoria: Inglés para negocios
Autor: Multidiomas Ltda
Idioma: español
Descarga la app Mangus
Idioma: español
Descarga la app Mangus
