B1: Customer service essentials: Building rapport with clients
English course oriented to prepare integrally the student for any preliminary interview to enter the workplace. In this course you will acquire the necessary skills to adequately perceive the interviewer requirements
Descripción
English course oriented to developing useful abilities in a business environment, regarding to building rapport with clients. The ability to communicate well with clients is called rapport, it is based on effective communication, showing compassion, using the right tone of voice, and last but not least: showing empathy.
Lo que aprenderás
Students will be able to build rapport with clients
Students will be able to improve communication skills for rapport building
Students will be able to show empathy with clients in vulnerable situations
Contenido del Curso
Building rapport with clients - 30 minutos
Improve your communication skills and body language for rapport building - 20 minutos
Active listening - 15 minutos
Communication skills and body language Test - 40 minutos
Non-verbal communication - 15 minutos
Demonstrate genuine interest in others - 30 minutos
Show compassion with clients - 30 minutos
Non-verbal communication & Show compassion with clients Test - 40 minutos
Tone of voice - 15 minutos
Smile when talking or calling! - 15 minutos
Tone of voice & Smiling Test - 40 minutos
Show empathy with clients in vulnerable situations - 30 minutos
show empathy with clients in vulnerable situations Test - 40 minutos
$Gratis $ 99.000
100% de descuento
100% de descuento
Tienes la opcion de comprar el certificado emitido
por la Universidad de la Costa por: $50.000 COP
Precio en dólares: 17,00 US$
Certificado por:
por la Universidad de la Costa por: $50.000 COP
Precio en dólares: 17,00 US$
Certificado por:
Esto incluye:
- 5 Lecciones teóricas
- 4 Lecciones prácticas
- 2 Objetos Virtuales de Aprendizaje
- 1 Foro
Duración: 6h
Certificado por: Multidiomas Ltda
Categoria: Inglés para negocios
Certificado por: Multidiomas Ltda
Categoria: Inglés para negocios
Autor: Multidiomas Ltda
Idioma: español
Descarga la app Mangus
Idioma: español
Descarga la app Mangus
